Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > problem maintaining connection
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"I can advise you that you have our LTE service, and LTE has double natting at the server level as well on the module itself. Natting is Network address translation (NAT) is a method of remapping one IP address space into another by modifying network address information in Internet Protocol (IP) datagram packet headers while they are in transit across a traffic routing device. With double natting, it does not allow outside servers to "see" your location and this creates issues with connecting to servers that need to know your location or hosting games where others need to know your location.
There is not a way to strip away a level of natting and allow the service you are trying to use."
So voobly doesn't support double NAT and there is nothing I can configure to change this?
your isp can open the ports you need to your pc. another option is to get a static ip for your pc, which would mean you are seen directley on the net.
another option is change isp to one that does not use the ip for 20 others.